PRIVACY POLICY
Last updated: 16 September 2026
Privacy Policy
Autocare Group Ltd (“Autocare”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with and your rights.
1. Who we are
Autocare Group Ltd is a company registered in England and Wales.
Company number: 17309130
Registered office: 3 Colts Corner, Off Cheshire Street, London, E2 6EH Trading address: 172 Hadleigh Street, Bethnal Green, London, E2 0LD
Email: autocarepairsuk@gmail.com
Telephone: 020 3754 5739
Mobile: 07862 653 841
For data protection purposes, Autocare Group Ltd is the controller of personal information that we collect and use in connection with our business.
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name;
- Email address;
- Telephone number;
- Vehicle registration number;
- Vehicle make, model and other vehicle information;
- MOT, servicing, repair and diagnostic information;
- Appointment and booking information;
- Communications you have with us;
- Invoices, transaction and payment-related information;
- Information you submit through our website or booking system; and
- Technical information about how you use our website, including information collected through cookies and analytics technologies.
We only collect information that is reasonably necessary for operating our business and providing our services.
3. How we collect your information
We may collect information when you:
- make an online booking;
- telephone, email or message us;
- complete a website enquiry;
- contact us through WhatsApp or another communication service;
- bring a vehicle to our garage;
- request an MOT, service, diagnostic or repair;
- make a payment; or
- use our website.
We may also receive information through service providers that help us operate our website and booking systems.
4. How we use your information
We may use your personal information to:
• Manage MOT, servicing and repair bookings;
• Identify your vehicle and its requirements;
• Provide estimates or quotations;
• Contact you about your booking or vehicle;
• Obtain approval for additional work;
• Carry out requested services;
• Process payments and maintain financial records;
• Respond to enquiries and complaints;
• Administer warranties or follow-up work;
• Maintain customer and vehicle service records;
• Comply with legal, tax and regulatory obligations;
• Protect our business against fraud and misuse;
• Operate and secure our website; and
• Understand how our website is being used and improve it.
UK data protection law requires businesses to explain their purposes and lawful bases for processing personal information.
5. Our lawful bases
Depending on the circumstances, we generally process information because:
Contract: processing is necessary to provide a service you have requested or to take steps before entering into a contract with you.
Legal obligation: we need to process certain information to comply with applicable laws, including accounting and tax requirements.
Legitimate interests: we have a legitimate business reason to process information, for example to manage customer enquiries, maintain appropriate business records, improve our services, secure our website and handle disputes.
Consent: where consent is required, for example for certain optional cookies or marketing activities, we will request it separately.
7. Google Analytics
We may use Google Analytics to understand how visitors use our website. Depending on our configuration, this may provide information such as:
• Pages visited;
• Approximate visit duration;
• Website traffic;
• Device and browser type;
• How visitors reached our website; and
• Interactions with pages.
We use this information to understand website performance and improve our website and services.
Where consent is required for our particular use of analytics technologies, they will not be activated until the required consent has been obtained.
The ICO’s current guidance also permits certain analytics without consent under its statistical purposes exception where the relevant conditions are satisfied, including restrictions on the purpose and use of the information and providing a simple means of objecting.
More information is provided in our Cookie Policy.
8. Who we share information with
Where necessary, information may be shared with organisations that help us operate our business, such as:
• Website hosting and IT providers;
• Online booking providers;
• Payment providers;
• Communications providers;
• Analytics providers, including Google where applicable;
• Professional advisers such as accountants or legal advisers;
• Suppliers where necessary to fulfil a service; and
• Government, regulatory or law-enforcement authorities where required by law.
We do not sell your personal information.
Where a provider processes personal information outside the UK, we will take appropriate steps required by applicable data protection law in relation to that transfer.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate vehicle/customer records and meeting legal, accounting and tax obligations.
Different types of information may therefore be retained for different periods.
When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
10. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
11. Your rights
Depending on the circumstances, UK data protection law may give you rights to:
• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of information;
• Request restriction of processing;
• Object to certain processing;
• Request transfer of certain information; and
• Withdraw consent where processing is based on consent.
You can contact us at autocarepairsuk@gmail.com to exercise your rights.
The ICO confirms that privacy information should explain applicable individual rights and how people can raise concerns.
12. Complaints
If you have concerns about how we use your information, please contact us first at:
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office
13. Changes to this policy
We may update this Privacy Policy from time to time, including when our website, services, suppliers or legal requirements change.
The latest version will be published on our website.
